TransUnion SmartMove Review (3.3/5)

Name: TransUnion SmartMove
Brand: TransUnion

Score Breakdown

Features

4.0

Ease of Use

3.6

Value for Money

4.0

Support

3.0

Integrations

2.0

The Verdict Score 3.3/5 is the plain average of the five factors, published exactly as they average out.

Overview

SmartMove is a consumer-facing screening utility priced per report rather than a subscription platform, built for landlords who are not property-management professionals. It delivers TransUnion credit data with a rental-specific ResidentScore plus criminal and eviction reports, and lets the applicant authorize and even pay for their own report. It fits occasional, small-portfolio landlords far more than high-volume operators who need automation.

It is run by TransUnion Rental Screening Solutions, a subsidiary of TransUnion — one of the three nationwide US credit bureaus — on a free landlord account with pay-as-you-go pricing and no subscription or minimums.

Within Tenant Screening & Application for Property Managers, TransUnion SmartMove holds a Verified 3.3/5 under this assessment. Across the wider market, Trustpilot rates it 3.3 as of Jul 2026 — dated context shown in full further down the page. The factor-by-factor reasoning below shows exactly where the score is earned and where it is dented.

Pros And Cons

Strengths first; weaknesses framed as buyer fit, attributed to the review body.

Pros

✓Data comes straight from TransUnion — a nationwide credit bureau — with strong provenance and FCRA handling

✓Transparent pay-as-you-go pricing from $25 per report with no subscription or minimums and the applicant can pay

✓Comprehensive core screening pairs a rental-tuned ResidentScore with credit criminal and eviction reports

✓Fast and paperless with most reports delivered the same day and a soft credit pull that doesn't affect the applicant

✓Income Insights flags applicants whose stated income needs further checking — something budget rivals rarely offer

✓Free landlord account with no setup fee or membership

Cons

–Support is thin and phone-only during business hours with no off-hours help and an independent editorial review scored customer support very low

–The tenant-initiated flow can stall — one industry review found 40% of ordered reports are never completed by the applicant

–Instant criminal results are unavailable in several states including Wyoming Delaware South Dakota and Massachusetts with reviewers citing more

–It screens but does not collect a full rental application — no rental history references pets or vehicles

–No open API or self-serve integrations with property-management systems

–The dated interface trails modern all-in-one platforms

Score Reasoning — Factor By Factor

Each factor scored 1–5 with the written reasoning the method promises — tied to our documented evidence.

Features — 4.0/5SmartMove delivers comprehensive core screening for a per-report utility: a TransUnion credit report, the rental-specific ResidentScore, a criminal background search across hundreds of millions of records, eviction history and Income Insights, in clear readable reports. That depth is its main strength. Independent anchor: Trustpilot 3.3/5 (3 reviews), as of July 2026.

Ease of Use — 3.6/5The landlord flow is straightforward — set up a screening, invite the applicant, read the report — and needs no training for occasional use. The friction that exists sits mostly on the applicant side of identity verification. Independent anchor: Trustpilot 3.3/5 (3 reviews), as of July 2026.

Value for Money — 4.0/5Priced per report rather than by subscription, SmartMove is cost-effective for landlords who screen only occasionally and do not want a monthly platform. Heavy-volume users get less relative value than a subscription tool. Independent anchor: Trustpilot 3.3/5 (3 reviews), as of July 2026.

Support — 3.0/5Support is a genuine weak point: phone-only during business hours with no off-hours channel, and independent commentary consistently points the same direction. The evidence base is thin and skewed toward applicant/consumer complaints rather than landlord buyers, so the score reflects that direction cautiously; the available user rating rests on a very small sample. Independent anchor: Trustpilot 3.3/5 (3 reviews), as of July 2026.

Integrations — 2.0/5Integrations are minimal by design for a standalone per-report screening product: there is no open, self-serve API and no native connections to mainstream property-management tools, only partner-side white-label embeds. For the independent-landlord product this near-absence is structural, not a defect. Independent anchor: Trustpilot 3.3/5 (3 reviews), as of July 2026.

At A Glance

Category	Tenant Screening & Application
Vendor	TransUnion
Website	mysmartmove.com ↗
Pricing model	Pay-as-you-go per report; free landlord account; no subscription, memberships, or minimums
Starting price	$25–$48 per report
Free trial	No
Free plan	No
AI level	None
Facts as of	July 2026

Key Features

✓Full TransUnion credit report with score delivered as a soft inquiry

✓ResidentScore — a rental-specific risk score on a 350 to 850 scale

✓Criminal background search spanning hundreds of millions of records including the sex-offender registry

✓Eviction-related report covering all 50 states and DC

✓Income Insights that flags stated income needing further verification

✓Identity Check report on the top tier

✓Applicant-push flow where the renter authorizes and sends their own report

✓Clear readable reports for landlord and tenant with same-day delivery for most orders

Bottom Line

Best For

Independent and small-portfolio landlords who screen occasionally and want TransUnion-grade credit with rental-specific scoring on a no-subscription pay-per-report basis

Less Suited To

High-volume property managers needing PMS integration or automation, landlords wanting a full application with verified income, or anyone needing responsive after-hours support

FAQ

Is TransUnion SmartMove worth it?On this assessment’s evidence, TransUnion SmartMove scores 3.3 of 5 — solid for its best-fit buyer. Best for independent and small-portfolio landlords who screen occasionally and want TransUnion-grade credit with rental-specific scoring on a no-subscription pay-per-report basis. Less suited to high-volume property managers needing PMS integration or automation, landlords wanting a full application with verified income, or anyone needing responsive after-hours support. The full five-factor breakdown above shows exactly where it earns and loses points.

How much does TransUnion SmartMove cost?$25–$48 per report as published July 2026 — confirm current pricing with the vendor, as plans change.

How was TransUnion SmartMove assessed?Under the Verdict Framework: five factors scored from vendor primary sources and independent reviews at scale, with the Verdict Score published as the plain average of the five. The full method is on the How We Review page.

Evidence And Sources

This assessment draws on TransUnion SmartMove’s own site, documentation, and pricing pages for facts and capabilities, and on independent user reviews at scale for real-world experience — read across the full spread of positive and negative. Last reviewed July 2026; re-checked when something material changes. The full method is on the How We Review page.

Scores Across The Web

How the wider market rates this tool, with dates — recorded alongside our own assessment.

Trustpilot ↗

3.3/5

As of Jul 2026

Scores shown as published by each platform on the date stated; they are outside context only and never change our Verdict Score. Scores carry the date they were last checked.

Vendor Right Of Reply

Work at this company? Corrections to facts, pricing, and product updates are welcome — material updates are reflected with a new review date. Email the editors or use the contact page.

Compliance

This is general information, not legal or financial advice. Prices and features change quickly, so confirm the current details with TransUnion SmartMove before you decide. Product names and logos belong to their owners.