ShowingTime Review (3.6/5)

Name: ShowingTime
Brand: ShowingTime

Score Breakdown

Features

4.0

Ease of Use

3.2

Value for Money

3.8

Support

3.5

Integrations

3.5

The Verdict Score 3.6/5 is the plain average of the five factors, published exactly as they average out.

Overview

ShowingTime is showing-scheduling and access-coordination software for residential real estate agents, owned by Zillow Group. Most agents get it free through their MLS and use it to request showings, notify sellers, gather feedback, and pull listing activity reports. It fits agents who want the standard MLS-embedded scheduler rather than a modern standalone app.

Zillow Group acquired ShowingTime in October 2021 for $500 million, and it now runs as part of the ShowingTime+ brand.

Within Showing & Access Management for Real Estate Agents, ShowingTime holds a Verified 3.6/5 under this assessment. Across the wider market, Capterra rates it 4.4 as of Jul 2026 — dated context shown in full further down the page. The factor-by-factor reasoning below shows exactly where the score is earned and where it is dented.

Pros And Cons

Strengths first; weaknesses framed as buyer fit, attributed to the review body.

Pros

✓Category leader embedded as the default showing scheduler in most US MLSs

✓Usually free to the agent because the MLS or brokerage provides it

✓Full-service Appointment Center offers live 24/7 human scheduling as a genuine differentiator

✓Saves time versus phone-tag by centralizing showings notifications and feedback

✓Solid lockbox and calendar coverage across major hardware partners

✓Post-showing feedback and listing activity reports keep sellers informed

Cons

–Poor mobile reliability with reports of crashes and freezes in the largest app-store samples

–Dated interface and clunky navigation cited repeatedly by reviewers

–Closed and narrow integrations with no open API and no route planning

–Opaque quote-based pricing for paid tiers that the agent rarely controls

–Does not handle the surrounding workflow such as bulk request replies or feedback chasing

–Support is not 24/7 and some reviewers report slower response times

Score Reasoning — Factor By Factor

Each factor scored 1–5 with the written reasoning the method promises — tied to our documented evidence.

Features — 4.0/5ShowingTime covers the full showing-coordination workflow: online and phone scheduling with real-time availability, automated notifications, post-showing feedback, listing activity reports, and lockbox integration, plus optional Appointment Center and Offer Manager add-ons. Reviewers dock it for a dated interface and for not handling surrounding tasks like bulk request replies. Independent anchor: Capterra 4.4/5, as of July 2026.

Ease of Use — 3.2/5The scheduling workflow is simple and well-liked in principle, and small business-review pools rate it easy to use. But the largest samples, roughly 3,170 app-store ratings, are harsher, citing crashes, a dated interface, and multiple clicks to reach information; day-to-day mobile reliability drags the real experience. Independent anchor: Capterra 4.3/5, as of July 2026.

Value for Money — 3.8/5For the typical agent ShowingTime is free because the MLS or brokerage licenses it as a member benefit, and directory reviewers give value a solid mark. The catch is that the agent rarely controls the purchase and paid tiers like Appointment Center are quote-based with no transparent public price, so value here is indirect by design for an MLS-bundled utility. Independent anchor: Capterra 4.4/5, as of July 2026.

Support — 3.5/5Support runs multiple channels, including phone, email, live chat, a knowledge base, and account managers, with seven-day hours, though tech support is not 24/7. Directory reviewers rate customer service well, but some independent reviews report slower response times at scale. Independent anchor: Capterra 4.3/5, as of July 2026.

Integrations — 3.5/5ShowingTime connects deeply where it matters for its niche: native data from hundreds of MLSs, six lockbox partners including SentriLock, Supra, and Master Lock, and calendar sync with Google, Outlook, and iCal. Beyond that the set is closed and narrow with no open public API, which is minimal by design for a single-purpose scheduling utility rather than a shortfall of a broad platform. Independent anchor: Capterra 4.4/5, as of July 2026.

At A Glance

Category	Showing & Access Management
Vendor	ShowingTime, a Zillow company
Website	showingtime.com ↗
Pricing model	B2B2C — licensed by the MLS/association or brokerage and provided to member agents; Appointment Center, Front Desk, and Offer Manager add-ons are quote-based
Starting price	Usually free to the agent because the MLS or brokerage provides it; paid tiers are quote-based
Free trial	No
Free plan	Limited
AI level	None
Facts as of	July 2026

Key Features

✓Online and phone showing scheduling with real-time availability

✓Automated notifications and confirmations to all parties

✓Post-showing feedback collection shared with sellers

✓Listing activity reports and showing analytics

✓Lockbox integration with one-day access codes in confirmations

✓IOS and Android mobile apps with calendar sync and offline mode

✓Appointment Center live 24/7 call-center scheduling

✓Offer Manager digital offer intake and side-by-side comparison

Bottom Line

Best For

Agents in an MLS that already provides ShowingTime who need standard showing scheduling and seller feedback and listing activity

Less Suited To

Agents wanting a modern polished mobile experience or deep third-party integrations or transparent self-serve pricing

Adjacent Verified Picks

Closest scored alternatives for the same buyer — no direct rival in Showing & Access Management carries a verdict yet.

Verified · 4.5/5

Follow Up Boss

Popular CRM built around fast lead follow-up for agents and teams.

Verified · 4.2/5

Dotloop

A real-estate-specific transaction-management platform whose standout strength is native unlimited legally-binding eSignature built into every deal workflow.

Verified · 3.9/5

Wise Agent

Wise Agent is a long-established budget-friendly all-in-one real estate CRM whose standout strength is genuinely responsive 24/7 human support.

FAQ

Is ShowingTime worth it?On this assessment’s evidence, ShowingTime scores 3.6 of 5 — solid for its best-fit buyer. Best for agents in an MLS that already provides ShowingTime who need standard showing scheduling and seller feedback and listing activity. Less suited to agents wanting a modern polished mobile experience or deep third-party integrations or transparent self-serve pricing. The full five-factor breakdown above shows exactly where it earns and loses points.

How much does ShowingTime cost?Usually free to the agent because the MLS or brokerage provides it; paid tiers are quote-based (B2B2C — licensed by the MLS/association or brokerage and provided to member agents; Appointment Center, Front Desk, and Offer Manager add-ons are quote-based) as published July 2026 — confirm current pricing with the vendor, as plans change.

How was ShowingTime assessed?Under the Verdict Framework: five factors scored from vendor primary sources and independent reviews at scale, with the Verdict Score published as the plain average of the five. The full method is on the How We Review page.

Evidence And Sources

This assessment draws on ShowingTime’s own site, documentation, and pricing pages for facts and capabilities, and on independent user reviews at scale for real-world experience — read across the full spread of positive and negative. Last reviewed July 2026; re-checked when something material changes. The full method is on the How We Review page.

Scores Across The Web

How the wider market rates this tool, with dates — recorded alongside our own assessment.

Capterra ↗

4.4/5

As of Jul 2026

Scores shown as published by each platform on the date stated; they are outside context only and never change our Verdict Score. Scores carry the date they were last checked.

Vendor Right Of Reply

Work at this company? Corrections to facts, pricing, and product updates are welcome — material updates are reflected with a new review date. Email the editors or use the contact page.

Compliance

This is general information, not legal or financial advice. Prices and features change quickly, so confirm the current details with ShowingTime before you decide. Product names and logos belong to their owners.